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Terms of service

Terms of Service


Last Updated:  20 July 20206

Welcome to Brackridge ("Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your use of our website located at brackridge.com (the "Website") and the purchase of products from our online store.

By accessing our Website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use this Website.

 


 

1. Company Information

This Website is operated by:

Company Name: Brackridge
Registered Business Name : Vincent LIM (Sole Trader)
Registered Address: 10 Rue de la Paix, 75002 Paris, France
Email: support@brackridge.com
Phone: + 44 7458 041389
Company Registration Number: 901 197 723 00033

 


 

2. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years old or have the permission of a parent or legal guardian.

  • You are legally capable of entering into binding contracts.

  • The information you provide is accurate and complete.

 


 

3. Products

We make every effort to ensure that:

  • Product descriptions are accurate.

  • Images fairly represent the products.

  • Prices are displayed correctly.

  • Stock availability is updated regularly.

However:

  • Colours may vary depending on your device.

  • Minor variations between product images and actual products may occur.

  • We reserve the right to correct pricing errors before accepting an order.

 


 

4. Orders

Submitting an order constitutes an offer to purchase.

Your order is only accepted when you receive an Order Confirmation email from us.

We reserve the right to refuse or cancel any order where:

  • Payment cannot be authorised;

  • Fraud is suspected;

  • Pricing or product information contains an obvious error;

  • Products become unavailable.

If payment has already been taken, a full refund will be issued.

 


 

5. Pricing

All prices are displayed in GBP.

Prices:

  • Include applicable taxes where required by law unless stated otherwise.

  • Exclude shipping costs unless explicitly stated.

  • May change without prior notice.

The price charged will be the price shown at checkout.

 


 

6. Payment

We accept payment through secure third-party payment providers.

Accepted payment methods include:

  • Credit/Debit Cards

  • PayPal

  • Apple Pay

  • Shop Pay


We never store your complete payment card details.

 


 

7. Shipping & Delivery

Shipping information, estimated delivery times, costs and restrictions are available in our Shipping Policy.

Estimated delivery times are not guaranteed and may be affected by factors outside our control.

Risk passes to you when the goods are delivered to the address provided during checkout.

Ownership of the goods transfers once full payment has been received.

 


 

8. Right to Cancel (Consumer Contracts Regulations 2013)

If you are purchasing as a consumer in the United Kingdom, you generally have the legal right to cancel your order within 14 days without giving any reason.

The cancellation period expires 14 days after:

  • you receive the goods; or

  • the final item of a multiple delivery order is received.

To exercise your right to cancel, please contact us at:

Email: support@brackridge.com

You may use a clear written statement or the cancellation form below.

You must return the goods within 14 days after notifying us.

Unless the goods are faulty, you are responsible for return shipping costs unless we state otherwise.

Refunds will be processed within 14 days after:

  • receiving the returned goods; or

  • receiving evidence that the goods have been returned.

Refunds will be made using the original payment method.

 


 

9. Exceptions to the Right to Cancel

The right to cancel does not normally apply to:

  • personalised or custom-made goods;

  • sealed goods unsuitable for return once opened for hygiene reasons;

  • digital content once downloading or streaming has begun with your consent;

  • perishable goods;

  • any other products excluded under applicable UK law.

 


 

10. Faulty or Incorrect Products

Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015.

If goods are:

  • faulty,

  • damaged,

  • not as described,

  • or incorrect,

please contact us as soon as possible.

Where required by law, we will repair, replace or refund the affected item.

 


 

11. Returns

Our Returns Policy explains:

  • return eligibility;

  • return procedure;

  • return address;

  • refund process;

  • exchange options.

Please review our Returns Policy before making a purchase.

 


 

12. Customer Accounts

If you create an account, you are responsible for:

  • maintaining password confidentiality;

  • ensuring account information remains accurate;

  • all activities conducted under your account.

We may suspend or terminate accounts used fraudulently or in breach of these Terms.

 


 

13. Acceptable Use

You agree not to:

  • misuse the Website;

  • interfere with security;

  • upload malicious software;

  • attempt unauthorised access;

  • engage in fraudulent activity;

  • violate applicable laws.

 


 

14. Intellectual Property

All Website content including:

  • logos;

  • branding;

  • text;

  • graphics;

  • photographs;

  • software;

  • product content;

belongs to Brackridge or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced or distributed without prior written permission.

 


 

15. Privacy

Your use of this Website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how personal data is collected, processed and protected.

 


 

16. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion is unlawful, including liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • any statutory consumer rights.

Subject to applicable law, we shall not be liable for indirect or consequential losses arising from use of the Website or purchased products.

 


 

17. Force Majeure

We shall not be liable for delays or failures caused by circumstances beyond our reasonable control, including:

  • natural disasters;

  • strikes;

  • government action;

  • pandemics;

  • transport disruptions;

  • internet failures.

 


 

18. Third-Party Services

Our Website may contain links to third-party websites or services.

We are not responsible for their content, privacy practices or availability.

 


 

19. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be published on this Website together with the revised effective date.

 


 

20. Governing Law

These Terms shall be governed by the laws of England and Wales, unless mandatory consumer protection laws in your country of residence provide additional rights.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer legislation provides otherwise.

 


 

21. Contact Information

For questions regarding these Terms, please contact:

Brackridge
10 Rue de la Paix, 75002 Paris, France

Email: support@brackridge.com

Phone: + 44 7458 041389

Website: brackridge.com

 


 

Model Cancellation Form

To: Brackridge

Email: support@brackridge.com

I hereby give notice that I cancel my contract for the sale of the following goods:

Order Number: ______________________

Ordered on: ______________________

Received on: ______________________

Customer Name: ______________________

Customer Address: ______________________

Signature (only if submitted on paper): ______________________

Date: ______________________