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Shipping policy

Shipping Policy

Last Updated: 20 July 2026

At Brackridge, we are committed to providing reliable and transparent shipping services throughout the United Kingdom. Please read this Shipping Policy carefully before placing an order.


1. Order Processing

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).

Once your order has been processed, you will receive a confirmation email.

Orders placed on weekends or public holidays will be processed on the next business day.


2. Shipping Destination

We currently ship only within the United Kingdom.

At this time, we do not offer international shipping.


3. Shipping Costs

We are pleased to offer FREE Standard Shipping on all orders within the United Kingdom.

There are no additional shipping charges at checkout unless otherwise stated during special promotions or exceptional delivery services.

Any changes to our shipping fees will always be clearly displayed on our Website before you complete your purchase.


4. Estimated Delivery Times

Orders are processed within 1–3 business days.

After dispatch, estimated delivery within the United Kingdom is:

FREE Standard Shipping: 5–10 Business Days

Delivery times are estimates only and may occasionally be affected by factors beyond our control, including:

  • Carrier delays
  • Adverse weather conditions
  • Public holidays
  • Peak shopping periods
  • Operational disruptions

5. Order Tracking

Where available, tracking information will be sent to you by email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active.


6. Failed Deliveries

Customers are responsible for providing a complete and accurate delivery address.

If a parcel is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be re-dispatched.


7. Lost, Delayed or Damaged Orders

If your order is delayed, arrives damaged, or you believe it has been lost, please contact our customer support team as soon as possible.

Email: support@brackridge.com

We will work with the shipping carrier to investigate the issue and provide an appropriate solution where applicable.


8. Split Shipments

If your order contains multiple items, they may occasionally be shipped separately.

You will not be charged additional shipping fees for split shipments.


9. Delivery Confirmation

An order is considered delivered once the shipping carrier confirms successful delivery to the delivery address provided during checkout.

If you believe your parcel has been delivered incorrectly, please contact us promptly.


10. Contact Us

If you have any questions regarding shipping, please contact us:

Brackridge

10 Rue de la Paix
75002 Paris
France

Email: support@brackridge.com

Phone: +44 7458 041389

Website: brackridge.com